Always download the mobile banking app from a trusted source and use the official Shimoga DCC Bank Mobile Banking App.
Choose a strong password to keep bank accounts and data safe.
Review account statements frequently to check for any unauthorized transactions.
Change 4 Digit MPIN regularly
Report a lost or stolen phone immediately to a service provider and law enforcement authorities.
Monitor transactions regularly and bring any fraudulent transaction to the notice of the bank.
While exchanging, selling, lending or giving your phone for repairs, please make sure that the Banking App is uninstalled and temporary files, browsing history and cache cleared.
Check account statements periodically to ensure that all entries are correctly captured. In case of any discrepancy, inform the Bank immediately.
Don’ts of Mobile Banking
Never share MPIN or confidential information over the phone or internet. Never share these details with anyone, including 'bank staff'.
Don't click on links in emails/social networking sites claiming to be from the bank.
Don't transfer funds without due validation of the recipient, as funds once transferred cannot be reversed.
Don't store sensitive information such as credit card details, mobile banking password and user ID on your phone.
Inform the bank of changes in your number to ensure that SMS notifications are not sent to someone else.
Never reveal or write down PINs or retain any email or paper communication from the bank with regard to the MPIN or password
Be cautious with offers from caller tunes or dial tunes or email attachments from known/unknown sources.
Be cautious while using Bluetooth in public places as someone may access your confidential data/information.
Be careful about the websites you are browsing, if it does not look authentic; do not download anything from it.
Do not leave your smartphone unattended.
Do not share confidential information via SMS/WhatsApp or any other means. Do not share confidential information via SMS/WhatsApp or any other means.
Do not use a public or unsecured Wi-Fi to login or transact with a banking app.
Do not force close the mobile banking app during an active session, instead, logout and then close the app.
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